Objectives 11 and 12

Objective # 11

A)    Elements of quality care when receiving health care services:

1.      Medical treatments received on time and accurately.

2.      Updated heath status and treatment plan.

3.      Privacy; for example, knocking on a door before entering patients' rooms.

4.      Respect and courtesy regardless of patient status.

5.      Prompt pain control.

6.      Effective rehabilitation processes.

7.      Education during hospitalization and upon discharge.

8.      Good nutrition and a variety of meals.

9.      Able to discuss care with the health team.

B)     Elements of quality care as a nurse professional:

1.      Plan of care: Provide the patient with the highest quality of medical treatment and the best care in all aspects: physiologically, mentally, socially and holistically. All treatments performed on the patient are supported by evidence-based practice.

2.      Accountability: All nurses are responsible to the patient, family, the health care team and the organization where he or she works.

3.      Communication: A healthy communication between the patient and the nurse is the base for effective communication among the entire health care team.

4.      Education: The critical thinking abilities of the nurse are imperative for the good rehabilitation processes of the patient. Also, the nurse should be engaged in teaching the patients at all times.

5.      Leadership roles in patient care: Nurses use management and leadership skills to secure high quality care to the patient.

Actually both elements share some similarity because the expectation of the patient is to receive an excellent care while he or she is hospitalized. And the elements of the professional nurse in the quality care are base in all the needs of the patient.

Objective # 11

Managerial Methods of Terminating an Employee

            To terminate an employee is a very difficult situation, but at times necessary, due to the inability of an employee to perform well. The first thing to do is to call the employee to the office in a private manner and treat him or her with respect, because they have rights as human beings. It is a good idea to explain to have a neutral witness, preferably someone from human resources, in order to record the meeting's proceedings. During the meeting, one should be sensitive to the employee's feelings by avoiding humiliating or other negative remarks. Then explain to the person the reasons for the decision to terminate. Try to end with a positive remark, like wishing to the employee luck on their future.